With summer approaching, it’s the perfect time to ensure your rental is ready for the warmer months. Two simple yet impactful areas to focus on are climate control and beach-friendly amenities. As suggested by our Airbnb account manager, these upgrades can help optimize your property and enhance guest experience.
Optimize Your HVAC System
A functional and efficient HVAC system is essential for guest comfort, especially during the summer heat. Scheduling an HVAC inspection, replacing filters, and checking fans are small tasks that can prevent disruptions during a guest’s stay. If your property lacks air conditioning, adding ceiling fans or portable units can provide an easy solution to keep your guests cool.
Enhance Beach-Readiness
Beach-goers are drawn to properties offering convenient access to summer essentials. By stocking up on items like beach towels, chairs, umbrellas, and a cooler, you’re offering an experience guests will appreciate. Additionally, designating an area for sandy gear can help keep the space tidy and further enhance the overall guest experience.
By making these simple upgrades now, you’ll ensure that your property is ready for the summer season, leading to better guest reviews and an overall enhanced experience. If you’re interested, please let us know, and we’d be happy to help optimize your property.
Handling Guest Issues Without Stress: Insights into Our Process
Guest issues are an inevitable part of hosting, but at The Coastal Project, we’ve developed a smooth, stress-free process to handle them efficiently. Our dedicated Guest Experience and Communications team ensures that any concerns are addressed promptly, maintaining a positive guest experience from start to finish.
Proactive Communication
Clear and timely communication is at the heart of resolving guest issues. Our team stays in constant contact with guests throughout their stay to quickly identify and address any concerns. With an average response time of about 5 minutes, we prevent small issues from escalating into larger problems by providing quick solutions.
Streamlined Issue Resolution
When an issue is reported, we take immediate action. Our team has the tools and experience to troubleshoot and resolve a wide range of concerns, whether it’s coordinating repairs, managing housekeeping discrepancies, or fulfilling special requests. We handle all logistics to ensure that guests are taken care of promptly.
Full Cycle Support
A key benefit of working with us is that we manage everything behind the scenes. From tracking and following up on guest concerns to ensuring issues are resolved to completion, we ensure that every detail is handled. This comprehensive approach ensures guests feel valued, while their issues are swiftly addressed without disrupting their overall experience.
By entrusting us with guest communications and issue management, you can avoid unnecessary stress and keep your property running smoothly
Review of the Month:
“The Coastal Project was extremely responsive and made us feel right at home. The location is central and close to the freeway. There’s also quite a bit of restaurants/food options nearby that is walking distance or a quick drive. The front patio was our favorite part of the air bnb where we enjoyed our morning coffee and the nice, fresh air. It’s also a great place for a BBQ, unfortunately we did not have time to enjoy that amenity. They provide propane tanks for you too! 10/10 stay for us.”
-Arlunna
