Guest reviews are more than just feedback — they’re a powerful tool for boosting your property’s visibility and attracting future bookings. Positive reviews build trust, highlight what makes your home special, and improve your ranking on booking platforms.
Here’s what recent guests had to say:
- “The Coastal Project was really prompt to reply every time. The place was very clean and the beds were really comfortable. Their rooms and the building was secure and had easy key pad locks. The view from the main room was even more amazing and closer to the beach than it looks in the photo. 50 steps to be exact and I’m short! I would absolutely book this place or with Costal Project again.” – Nikki
- “The Coastal Project listing was perfect. Great area steps away from the beach, very clean, and plenty of things to do. They were incredibly responsive and gave a ton of great local recommendations.” – Connor
Every review showcases the care and attention put into your property, and helps future guests choose their next stay with confidence. In this newsletter, we’ll be sharing strategies to help you make the most of guest feedback — from encouraging more reviews to using them as a marketing tool.
Thank you for being part of The Coastal Project — we’re excited to help your property shine!
STRO License Renewal Process & Next Steps
As a reminder, Short-Term Residential Occupancy (STRO) licenses in San Diego are valid for two years from the date of issuance. The STRO program will send an official renewal notification email 60 days before your license expires. If your license is due for renewal, The Coastal Project is here to assist with the process.
Renewal Process & What We Need from You
To proceed with your license renewal, please provide the following details for your Accela Citizen Access Portal:
- Username
- Email associated with the account
- Password
- Security questions & answers (if applicable)
We will handle the renewal process, submit the payment on your behalf, and add the cost to your statement. Our $150 fee for application completion and handling will also be included.
Prerequisites for Renewal
Before initiating the renewal, please ensure the following:
- Active Transient Occupancy Tax (TOT) Certificate – Your TOT certificate must be active, and all related taxes should be current.
- Rental Unit Business Tax (RUBT) Compliance – Your RUBT account must be active, and all dues should be settled.
Prefer to Renew Your License Yourself?
If you would rather manage the renewal independently, just let us know. We will provide the necessary local contact details and hosting platform information to ensure your renewal meets all compliance requirements.
Final Steps
Once the renewal is completed—whether by us or by you—please forward us the renewed license and host signage, as these will be sent directly to your email.
Staying proactive with your renewal ensures uninterrupted operation and compliance with San Diego’s short-term rental regulations.
If you have any questions or need assistance, feel free to reach out.
Elevating Guest Experiences: Preparing Your
Property for a Competitive 2025
After a valuable meeting with our Airbnb account manager, one key insight stood out: travelers are increasingly seeking unique and memorable experiences, not just a place to stay. Today’s guests are looking for more than convenience — they want accommodations that inspire, rejuvenate, and create lasting memories.
This shift in guest expectations presents an exciting opportunity for property owners to differentiate themselves and build a loyal customer base through thoughtful design and curated offerings.
By enhancing your property’s amenities and aesthetics, you can elevate guest satisfaction and overall appeal. Thoughtful upgrades can draw more interest from potential guests and contribute to positive reviews. In a competitive market, these details may be the key differentiator for travelers choosing between multiple listings.
Property Evaluations
Our team will be conducting detailed property inspections, evaluating both functionality and guest appeal. After each inspection, we’ll provide personalized recommendations on potential upgrades or enhancements that could elevate the guest experience and maximize your property’s earning potential.
Even small adjustments can have a big impact. For instance, adding cozy outdoor seating with string lights can transform a patio into a charming retreat. Incorporating local art or design elements can give your space an authentic touch, allowing guests to feel more connected to the destination.
Our goal is to help your property attract more bookings, garner glowing reviews, and build lasting guest loyalty. We understand that each property is unique, and our tailored recommendations will align with your home’s individual character and your long-term goals.
Stay tuned for your upcoming property assessment — together, let’s create spaces that guests can’t wait to return to!
